In working with direct mail marketers, AccuList USA has seen how integrating the targeted power of direct mail with the viral power of social media can turbocharge results. Our Digital2Direct program was designed with that in mind. A recent article in Target Marketing magazine offers some good case studies as models for how direct mailers can harness social sharing to significantly boost response.
Cases in Point: Mail + Social Sharing
Article author Summer Gould cites two examples: 1) Chick-fil-A, which integrated social sharing with a mailing of 5,000 plastic postcards for a whopping 279.8% response to grow its store traffic and customer database, and 2) Stein Mart, which used viral social sharing with a 20,000-postcard mailing to earn 150.58% response for a referral program and in-store redemption. Put simply, the formula involves directing the target audience of a proven direct mail package to a landing page/social page to provide data, get a reward and share the promotion.
Design, Data and a Deadly Offer
But of course, it’s not simple. The secret to success lies in executing the details, starting with eye-catching, call-to-action design for the direct mail and the landing page and social media creatives. The goal is to not only push response but capture customer data for reward delivery and database growth. It means defining the objectives, the target audience and the desired data capture carefully. Most of all, it means developing a killer offer, which has to be the same for mail and social venues. It has to be the right offer for the right audience at the right time. It must grab attention, drive action, and inspire viral sharing. Of course, sharing is helped by extra incentives offered to any who share, from coupons to freebies to whatever wows the target audience.
Although the case studies both come from retail marketing, the lessons can apply to other verticals, including nonprofits. For links to the case studies, see Gould’s article.