Targeted E-mail Expands Museums’ Direct Marketing Options

While previous AccuList posts focused on direct mail strategies for our museum marketing clients, e-mail marketing is also an area where our expertise can help museums reach new members, event participants, or donors, as well as improve the performance of existing e-mail databases.

Study Museum E-mail Benchmarks and Success Stories

Evidence that e-mail can be a successful player in museums’ multi-channel campaigns comes from Constant Contact’s March 2019 e-mail statistics for house databases in the arts, culture and entertainment vertical (including museums and galleries), which show overall e-mail open rates averaging 17.54%, and click-through rates averaging 6.81% for the vertical. Those results are better than the all-industries averages of 16.74% open rate and 7.43% click-through rate, plus ahead of all but 13 of the 34 verticals tracked, and far ahead of some verticals, such as technology (e.g. web developers), automotive services, salons, retail and consulting. Marketers can also use e-mail to prospect for new members, donors and event participants. For example, marketers report success with event audience building via a series of e-mails that start with a promotion linked to ticket purchase, RSVP and/or social-sharing request, then follow up with reminders prior to the event, and finish with a post-event thanks e-mail that includes a request for an online review. Other successful e-mail series reward loyalty or re-engage dormant supporters by offering special perks (such as discounts). E-mail automation can make contact strategy even easier with programmed triggers, such as a re-engagement e-mail automatically sent six months after a last visit. For some creative inspiration, check out this nonprofit e-mail gallery and Pinterest grouping of museum e-mails.

Invest in Clean, Targeted E-mail Lists

Earning response to a house database or prospect list requires a few e-mail basics: 1) personalized, targeted messaging; 2) a brief subject line that inspires opens and engaging CAN SPAM-compliant creative content that inspires click-throughs; 3) mobile optimization of the e-mail with a clear call-to-action linked to a mobile-optimized digital landing page; and 4) an updated, clean opt-in e-mail list to avoid spam filters. As data experts, AccuList’s services especially focus on the last point. For responsive, targeted prospects, AccuList’s proprietary research has identified the top choices among opt-in e-mail rental lists (plus telemarketing and direct mail lists), including lists of museum members/donors, lists of museum mail-order buyers, and lists by type of museum and collection (download our free compilation of top list datacards). For clean, targeted house lists, AccuList points marketers toward database enhancement and hygiene, including identification of recent e-mail address changes through Electronic Change of Address (ECOA) lists, enhanced targeting by adding demographics from outside lists, and expanded e-mail reach by appending opt-in e-mails to postal records.

Pair Mobile-Optimized E-mail and Landing Pages

Every e-mail—regardless of target audience—needs a clear call-to-action linked to an online page that makes that action easy to accomplish. For fundraising e-mails, check out these best practices suggested by online fundraising software provider DonorBox: 1) include a prominent Donate Now button in the e-mail with a link to an online landing page, either one page for general donations or a page per specific project; 2) include suggested donation amounts on the landing page and tie those amounts to outcomes that show how they will improve the museum and visitors’ experiences; 3) optimize the e-mail and landing page for desktop computers, mobile phones and tablets; 4) include recurring giving options on the online page for higher donor retention; 5) if appropriate include a donation “thermometer” or other graphic of progress on the donation page to encourage more donations; 6) allow for multiple secure payment gateways, such as Apple Pay, Google Pay and PayPal in addition to credit cards; 7) and, finally, make sure the donation form and its processes are as simple, clear and quick as possible.

Combine Social Media Engagement With E-mail Targeting

E-mail can be a natural complement to social media campaigns, which is why social media networks themselves use e-mail marketing for customer retention. Museums can pair social media’s ability to engage and build brand, community and web traffic with e-mail’s advantage in delivering highly targeted and personalized messages, enhancing the power of both channels. Social media apps and forms can be used to capture new e-mail opt-in subscribers, for example. With platforms like Facebook, house e-mail data can be matched with the huge social audience to deliver demographics- and interest-targeted ads and promoted posts to existing names and lookalikes. Social media also is good at soliciting user-generated content (reviews, images, videos and posts), which can be used (with permission) in e-mails to boost response. And both social media and e-mail targets can be matched with direct mail for multi-channel power. Check out AccuList’s social media user lists, Facebook match and target options, and Digital2Direct programs combining direct mail with Facebook or e-mail lists.


Fundraising Challenges Include Gen Z, E-mail, AI

For AccuList USA’s nonprofit fundraising clients and fundraising consultants, 2019 will be another challenging year. Successful direct marketers will need to adapt to changes in demographics, technology and donor targeting, to name just a few trends recently cited by the Donorbox Nonprofit Blog.

Move Over Millennials; Here Comes Gen Z

Donorbox is sounding the alert ahead of the next demographic wave. While the Millennial generation is still the biggest cohort in the workforce, Gen Z is arriving. Born after 1996, they now make up an estimated 27% of the population and will account for 40% of all consumers by 2020. How are they different? The “2017 Global Trends in Giving Report” found that Gen Z members are interested in giving to many different causes, especially those involving youth, animals and human services. But to win the attention of these digital natives, messaging must be concise and engaging, offering an immediate experience that cuts through the marketing noise they routinely filter out. Gen Z is also the first mobile-only generation, so website, e-mail and donation forms must all be optimized for mobile. Plus, Gen Z likes visual-based platforms, so fundraising creative should use photos, videos and infographics to tell stories that grab attention.

Donors Expect Hyperpersonalized, Targeted Messaging

Accustomed to sophisticated digital technology that tailors messaging a la Amazon and Netflix, today’s donors expect a personalized, targeted approach that takes into account demographics, giving history and even psychographics. A generic appeal will fall flat. That means segmenting donor and prospect lists and using variable data printing to specialize messaging to account for generational differences and other demographics. It means tailoring the “ask” to the prospective donor’s income and giving history. It means refining giving/donation pages to highlight projects and wording that will resonate with the target donor group.

Donors Embrace E-mail Fundraising If Done Well

E-mail has gotten a bad rap recently because of crowded mailboxes, spam filtering and low response rates, but there is a lot to be said for revisiting e-mail strategy in 2019. For one, research shows that donors willing to donate through e-mail rose from just 6% in 2012 to 28% in 2018. Second, low-cost e-mail has an ROI of 122%, much higher than direct mail, social media and paid search. Finally, a backlash against social media abuses, including among the mobile-first generation, is improving e-mail’s digital appeal. But e-mail needs to be done well to deliver donors. Personalization and targeted messaging is expected, so, again, segment the audience by demographics, desired communication frequency, giving status, etc. Make sure there is a clear call to action, a compelling subject line, simple attractive visual design, and, most of all, impactful storytelling.

AI Can Help Turn Data Into Dollars

Artificial Intelligence (AI) is on its way to becoming ubiquitous in our society, and that will include fundraising. AI broadly refers to programs, computers and machines that perform “intelligent” tasks such as planning, learning, problem-solving, communication and more. AI can help nonprofits gather more data and use it better to advance missions and marketing. For example, one of the simplest uses of AI is a chatbot that interacts via messaging services like Facebook Messenger, Slack, Telegram, etc. A nonprofit can create a chatbot to handle donations, register members and distribute information about programs and services. AI also can be used to personalize donor journeys with tailored, personal messages based on real-time donor behavior and timed to encourage contributions. Finally, AI can weaponize data for more cost-effective donor development and marketing. For example, a donor’s giving and volunteering history, event attendance, affiliations, relationships, and data from wealth screening tools can all be analyzed to predict a potential donor’s likelihood to give a major gift.

See the complete list of eight fundraising trends identified by Donorbox.



fundraising trends for success

Is Your E-mail Optimized for Best 2019 Performance?

E-mail marketing is constantly evolving, and AccuList USA tries to keep our e-mail list and e-mail marketing services clients up-to-date on the latest tactics and best practices. A good overview of trends for 2019 was recently supplied in a Business2Community post by Rohit Munipally.

Targeted, Segmented and Automated Marketing

The value of e-mail targeting and list segmentation is so clear that it will be a given for smart marketers in 2019. Munipally cites HubSpot research showing that e-mails that are relevantly segmented and targeted account for 58% of all e-mail earnings and increase profits up to 18 times more. When combined with automation, e-mail content power is further enhanced. Munipally gives examples of how e-mail marketers can track behavior to boost response and conversion. For example, if a contact hasn’t opened an e-mail for an extended period, the contact can be dropped from deployments, while a contact who has visited a web page several times or opened multiple e-mails can receive relevant automated e-mails prompting action. In fact, global automated e-mail marketing alone is expected to account for $2.7 billion in spending by 2025, Munipally reports.

Text-Only, Interactive & Story Content

Watch for acceleration of the trend away from graphics-heavy e-mail designs in 2019. Research shows e-mail users prefer plain text over HTML-style e-mails because plain text e-mails resemble a personal message that would be sent by a family member or friend. So marketers now use plain-text e-mails to create a more personable, sincere and less sales-oriented brand. Also expect to see interactivity dominate over product display and sales pitches in e-mails next year. Response data favors interactive e-mails that encourage engagement through quizzes, surveys, games, contests, GIFs, and call-to-action messaging that lets recipients shop, edit an order, update a wish list, send a shipping confirmation, etc. Story-telling also has proved itself as another content-engagement tool. E-mails that begin with a story that grabs the reader and then leads into the value and services/products offering have been shown to be highly influential–if delivered to a relevant audience (again underscoring the value of targeting and segmentation).

Focus on Mobile, Personalization and AI

Mobile optimization of e-mail will be essential for success in 2019, with 53% of e-mails opened via mobile devices and 75% of gmail users viewing accounts on mobile devices. Meanwhile, consumers demand content that is relevant and personalized whether they view it on a computer or mobile device, which means using data to go beyond the first name in the second paragraph to delivery of information unique to the reader’s account or buyer persona. Plus, next year should see growing use of AI for everything from targeting, subject line choice, image selection, unsubscribe prevention and more. To illustrate the power of AI, Munipally reports that Adobe recently developed an AI technology with a series of sophisticated algorithms based on e-mail campaigns and audience behaviors, resulting in e-mail users opening nearly 80% of work and 60% of personal e-mails.

For the complete post, see https://www.business2community.com/email-marketing/7-email-marketing-trends-for-2019-02120824

 

Industrial Marketers Bet More on 2018 Direct & Digital

AccuList USA has a long track record of helping warehouse, industrial and back-office product marketers via data brokerage, predictive analytics and multi-channel direct marketing, and we’ve learned some important lessons along the way.

Industrial & Tech Marketing Budgets Expand in 2018

The good news is that many industrial marketers were inspired to expand investment in 2018. According to the “2018 Budget Trends in Industrial & Technology Marketing” report published by engineering.com, industrial marketing budgets in 2018 are expected to hit “the highest levels of growth (45%) and the lowest reported levels of shrinking budgets (4%), of any of the last five years.” More than half (54%) of manufacturing marketers expect their budget to be larger in 2018.

Quality, Targeted Data Is Key to B2B Direct Marketing

But expanded multi-channel spending still needs to be smart spending. As data brokers, we can’t overemphasize that successful B2B direct marketing–including direct mail, print catalogs and e-mail campaigns–starts with quality, targeted data. Marketers can boost response by using predictive analytics and buyer profiles to target–and then opt for the rental lists of active product inquirers/buyers that our proprietary list research finds to be top performers in each vertical. Targeting the right message to decision-makers in the buying process is also key; with product and industry factors affecting whether to select a chief engineer, purchasing manager, warehouse manager, human resources chief, or C-suite executive in mailing lists.

A Digital Strategy Is Now Essential for Leads and Sales

While direct mail continues its response leadership, there’s no denying that most B2B buyers are digital shoppers today. Research by Acquity Group finds 94% of B2B buyers say they conduct some form of online research before purchasing a business product, for example. Forrester Research has found that 59% of B2B buyers prefer not to interact with a sales rep, and 74% find buying from a website more convenient. That makes digital catalog sites into essential sales tools, giving customers the option to browse product, pricing, and inventory information in real-time and then self-serve. Of course, online traffic-building requires a good search engine optimization (SEO) strategy given that 73% of global traffic to B2B companies comes from search engine results. But most successful B2B marketers also invest in paid digital efforts. In fact, a 2015 study by Content Marketing Institute, MarketingProfs, and Fathom found that manufacturers ranked search engine marketing highest among paid marketing options in terms of efficacy (52%) and promoted social media posts came in second (39%).  For social media ads, B2B marketers see video as a top response tactic, which is why manufacturers in the study ranked YouTube as the most effective social media site, followed by LinkedIn ads, which AccuList USA supports. Take a deeper dive into the core elements of digital industrial marketing with this post by gorilla76, a B2B consulting firm.

 

 

 

2018 Recognition Market: Tech Partnering, Wellness & Non-cash Awards

AccuList USA recently completed proprietary research on hundreds of top performing lists of employee recognition and incentive product buyers to support clients in a business-to-business marketplace that now encompasses close to 90% of companies.

89% of Companies Committed to Recognition Spending

In fact, the 2017 “Trends in Employee Recognition” report from WorldatWork, a nonprofit human resources association, found 89% of surveyed organizations committed to recognition programs, with 65% offering between three and six different programs, from companywide (81%) to individual (69%) to department/team (67%). The top five recognition programs rewarded length of service (85%); above-and-beyond performance (77%); programs to motivate behaviors associated with the business initiatives, such as customer service (51%); peer-to-peer recognition (49%); and retirement (34%).  Certificates and/or plaques remain the most awarded recognition item, at 80% of respondents, followed by cash (55%), gift certificates/cards (45%), company-logo merchandise (40%), and food, such as a lunch or pizza party (39%). For incentive and recognition marketers, targeting can mainly focus on two departments responsible for administering programs: human resources (59%) and compensation (22%).

2018 Trends Include Brand Culture, Tech Partnering, & Wellness

The Incentive Research Foundation’s “IRF 2018 Trends Study” offers recognition and incentive marketers more guidance on changing demand trends. For one, predictive analytics, artificial intelligence and augmented reality capabilities will be a “fundamental requirement” for vendors and suppliers looking to partner with incentive professionals in 2018, per IRF. Marketers also will want to push wellness messaging, since more incentive professionals are adding health and wellness components focused on fitness, food, and comfort to their incentive programs this year compared with other features, says the report. And when it comes to merchandise products, incentive buyers in 2018 don’t want more choice as much as more “impactful products,”  such as products with local sourcing or organic roots and products that can be easily personalized and customized. The desire to build a brand-asset culture around intangibles, such as innovation, as well as traditional assets is one factor pushing these non-cash awards in 2018, notes the report. On the other hand, gift cards will continue to gain momentum this year, according to the IRF, which says mid-size firms spend an average of nearly $500,000 annually on gift cards across all programs, while large ones spend over $1 million annually. Finally, although incentive travel makes up a small part of the recognition pie, the incentive travel industry’s net optimism score for the economy is up almost 20 points from 2017 in the IRF report, leading to budget increases despite rising costs. For more on top incentive trends, see http://www.incentivemag.com/News/Industry/IRF-Top-Incentive-Trends-2018/

 

 

New Marketing Trends Bolster Food Gifting Growth

One of AccuList USA’s areas of specialization is providing mailing lists, data services and marketing support for the food and wine gift market, and so we keep an eye on emerging trends in this growth industry. In fact, food gift sales will approach $20 billion in 2018, up 4% over last year, per the “Food Gifting in the U.S.: Consumer and Corporate” report for 2018-2020 by research firm Packaged Facts.

Holiday Sales Dominate, But New Trends Push Overall Growth

Marketing dollars will naturally focus on year-end sales, since, while consumers and businesses are giving food baskets across a wider variety of occasions today, ranging from anniversaries to graduations to birthdays, Christmas is still the food and wine gifting mainstay. More than half of the 130 million consumer food gifters purchasing in the last 12 months bought during the winter holiday season. But how can food gift marketers push sales growth year-round? One key factor will be continued innovation that creates exclusivity and artisanship, avoiding the commoditization that drains profit with discounting, notes the report. To support that kind of brand power, marketing efforts will need to embrace the kind of story telling that creates a sense of authenticity and uniqueness and builds a gourmet brand image. Capturing the high-end boutique buyer can require a softer sales approach that aims at building knowledge and trust, say via featured recipes as an example. Food gift marketers also need to continue expanding gifting occasions beyond holidays, not only for consumers but also for the lucrative corporate market, by pushing work anniversary and thank-you gestures for example. Finally, while the food gifting market is heavily dependent on older, high-income consumers, tapping into millennials will require a more omnichannel approach that takes into account millennial ordering preferences, stresses the Packaged Facts report.

Embracing Omnichannel Marketing Options

An omnichannel wooing of millennials will combine direct mail/catalogs with e-mail, social media and e-commerce strategies. While traditional direct mail continues as a food gifting workhorse, a strong online presence and SEO strategy is especially essential. Luxury biscuit gift company Biscuiteers provides an example of how it matters: The company increased their website traffic from new customers by 90% and SEO revenue by 77% in 6 months by optimizing category landing pages for different types of food gift buyer and season. E-commerce goes hand-in-hand with a good e-mail strategy. For example, the venerable Hickory Farms brand decided to improve the quality of its customer data and create a more agile e-mail campaign process by integrating its marketing and commerce tech to trigger consumer journeys and automated e-mail sends. E-mail inbox placement this year rose to 94%, almost 10% above industry standard, plus e-mail list growth improved. Hickory Farms CMO Judy Ransford explained to CMO magazine that the smarter list management “helps us deliver e-mails at the frequency customers want, and to make sure the content quality is better. This year we’ve seen a huge improvement and not such high attrition rates as a result.” Social media also has become a must-have for food gifting via leading platforms like Facebook and Instagram for consumers and LinkedIn for corporate prospecting. That should increase gift-basket marketer interest in AccuList USA’s Digital2Direct program, which is designed to link targeted direct mail with Facebook ads or e-mails to the same recipients.

Who’s Winning in 2018 Gift Basket Ratings?

By the way, marketers looking for successful food gifting models should check out Top Ten Reviews’ 2018 ratings. We’re happy to note that our client Wine Country Gift Baskets’ Gourmet Choice Gift Basket was awarded best overall value for 2018 in a test of 11 gift baskets from the leading gift basket companies. Top-rated winners delivered on value for the price in terms of food and wine taste; presentation; ease of payment; delivery speed, options and geographic coverage; range of baskets; special options such as kosher, vegan and organic; offers of extras such as add-on wine, tea, books, puzzles, etc; and, of course, quality customer support. To read more, see the review of best gift baskets of 2018.

 

Promotional Product Marketers Can Hone Proven Tools

AccuList USA recently completed a proprietary analysis of the top-performing direct mail and e-mail lists for promotional products companies to help buttress the continued success of this evergreen marketing tool.

A Message About Proven Success

Promotional product providers already have some powerful arguments in wooing business-to-business and business-to-consumer marketers. For example, per industry surveys, eight in 10 consumers have one to 10 promotional products, 53% use the giveaways at least once a week, and 60% retain the products for up to two years. Before receiving a promotional product, 55% surveyed had done business with the advertiser, but after receiving a promotional product, 85% did business with the advertiser. With promotional products delivering such regular, repeated brand exposure and enhanced outreach, it’s no wonder the U.S. promotional products industry is forecast to generate $24 billion in 2018, growing at 2.5 % annually.

Many Industries Worth Wooing

Plus, while not every industry is a good target for a promotional product pitch, prospective buyers abound. A recent post by Designhill, a graphic design platform, cited some top promotional users they have supported. Real estate promotions lead in distributing branded notepads, keychains, calendars, magnets, door hangers and more, for example. The education sector often offers writing instruments, apparel, water bottles, folders, and frisbees at college fairs, seminars, expos and open houses. In today’s competitive healthcare market, clinics, hospitals, outpatient clinics and surgery centers go beyond branded tote bags to first-aid kits and custom ice packs. Nonprofits are big consumers of tumblers, tote bags, wristbands and lanyards, while banks, credit unions and insurance firms opt to reward both employees and new accounts with everything from travel bags and mugs to fidget spinners. With the midterm elections ahead, don’t forget that political candidates are a big market for flags, stickers, decals, apparel and hats (following in MAGA footsteps). On a global basis, the top 25 promotional products purchasers include seven from the consumer-goods industry, six from the communications industry, and a dozen more from pharmaceutical, technology and automotive industries.

Targeted Data Available for Mail, Digital & Social

The key to success is targeted data. Promotional products are visual sales, which is why direct mail and catalogs using targeted mailing lists have such a role in the industry. Now social media options such as Instagram, Pinterest, Facebook and LinkedIn also allow for visual, targeted promotions, including video. And tools like AccuList USA’s Digital2Direct can link highly targeted direct mail with social media advertising on Facebook, or send direct mail with timely opt-in e-mail to the same recipients. In a digital world, house e-mail databases, enhanced by LinkedIn connections, lead capture forms or event contacts, are very cost-effective marketing tools for promotional products—as long as the e-mail database is accurate, up-to-date and targeted, which is among the data support services that AccuList USA also offers promotional product clients.

 

 

 

How to Boost E-mail Lead Gen for B2B Publishers, Marketers

E-mail is a favorite lead gen channel for business-to-business publishers and marketers that AccuList USA supports with e-mail lists and database services. It’s no surprise that close to 90% of B2B marketers use e-mail to generate new leads when the latest data from the DMA shows e-mail marketing delivers an average $43 return for every $1 spent. But that doesn’t mean B2B e-mails are a guaranteed success. B2B e-mailers may want to benchmark their efforts against a recent infographic from EmailMonks that offers proven ways to help boost those all-important open and click rates. Some of those include:

Personalizing, Segmentation & Preferences

Marketers personalize e-mails because 91% get better open and click rates when they do, and that means going beyond using a first name to targeted, personalized content based on demographics, purchase and browsing history, subscriber interests, etc. Achieving that quality targeted personalization requires good list segmentation; blasting a one-size-fits-all message to the whole e-mail list is a recipe for low response. Segmenting by age, gender, preferences, purchase history and more delivers 14.31% higher opens and 100.95% higher clicks than non-segmented list campaigns, notes the EmailMonks infographic. Executing that personal touch also means permission-based e-mail that respects recipient preferences for how often and when they are contacted, so give subscribers the chance to manage the number and timing of e-mails. But what about before they  subscribe? Data shows that the average B2B recipient is most likely to open a 10 a.m. Saturday e-mail, to click on a 10 a.m. Tuesday e-mail, and to respond to an 8 a.m. Tuesday e-mail. Entrepreneurs and workaholics open, click and respond best to those Saturday morning e-mails!

Winning Subject Lines & CTAs

As the infographic points out, 35% of e-mails are opened based on the subject line alone. What makes up a winning subject line? Brevity is the soul of subject line wit; with 54% of e-mails opened on a mobile device, a subject line of around three words scores higher since most mobile devices can show only four to seven words across the screen. Personalization counts big, too; personalized subject lines are 26% more likely to be opened than general ones. And finally, the content counts; it’s less about click-bait attention grabbing than about a topic that matters to the recipient. Once the e-mail is opened, the crafting of a good call-to-action (CTA) will drive more click-throughs. The CTA should be noticeable and  “above-the fold”; in fact most brands prefer to place a CTA in the top third of an e-mail, and 48% match the CTA colors to their brand logos. Oh, and make sure the CTA links to an effective, mobile-optmized landing page, too.

B2B E-mails to Emulate

Looking for specific examples? SuperOffice, a CRM supplier, offers 17 B2B e-mail templates based on actual successful e-mails for B2B marketers to emulate. The templates include welcome e-mails, curated content e-mails, company announcement e-mails, new article e-mails, video e-mails, product update e-mails, reactivation e-mails, gated content e-mails, webinar e-mails, event invitation e-mails, case study e-mails and more. See https://www.superoffice.com/blog/b2b-email-marketing-examples/

 

B2B Event Marketers Miss Out With Slow Lead Follow-up

When business-to-business marketers successfully build event attendance and booth traffic to maximize lead generation, they are disappointed and baffled by a smaller than expected sales harvest. One of the reasons for poor lead conversion, as it turns out, is a simple lack of timely lead follow-up! With better systems and planning, we hope AccuList USA’s trade show and conference marketing clients will outdo the benchmarks for post-event lead processing revealed in a recent study by Certain, an event automation provider.

Sluggish Lead Prep, Tech Gaps Delay Follow-up

As reported by Direct Marketing News, Certain found that just 2% of the 150 B2B marketing-decision makers surveyed said they follow up with event leads the same day. A quarter follow up in one to three days, 29% follow up in four to six days, and 27% follow up in seven to 13 days. And another 12% said this process takes two to four weeks, with the slowest-moving 6% saying it takes them more than a month to reach out! Why are almost half of those surveyed taking more than a week to contact prospects? Lead processing is a key problem, with 57% of the study’s participants saying it can take hours to manually get leads “sales ready” for follow-up, and 23% reporting that the prep process takes a few days. Surveyed marketers blamed the sluggish prep time on a variety of reasons: 23% of respondents cited lack of technological tools, 15% blamed lack of organization, 11% claimed the delay was intentional, and 7% admitted to simple procrastination.

Slow Lead Follow-up Has Real Costs

Unfortunately, correcting slow lead processing doesn’t seem to be a priority with many marketers. The Certain study found that despite generally slow lead processing, 72% of respondents are “somewhat” or “completely” satisfied with their lead follow-up time.  That complacency has a cost that marketers are ignoring, we would point out. Most event marketing pros urge a 48-hour follow-up window to try to stay ahead of competitors. In fact, according to a study from InsideSales, 30% to 50% of leads are closed by the vendor who follows up with them first. Slow lead processing also can result in a smaller harvest of contacts post-event. For example, while a quarter of those in Certain’s survey expect to contact 200-999 leads per event, that is balanced by another quarter expecting to reach only 10-49 leads. E-mail is the main form of follow-up, per Certain’s survey of marketers; 52% of respondents rely on this channel first to reach leads. Some professionals do initiate follow-up via phone (23%), social media (18%), or direct mail (7%). No wonder 96% of those polled are focused on adding leads’ e-mail addresses to their databases for future campaigns.

Unhappy With Event Data Collection? Join the Crowd

Even if their lead processing is speedy and they succeed in gathering e-mail contacts, marketers are generally dissatisfied with the quality of their lead data. Clearly, successfully tailoring sales pitches to leads requires more than a name and e-mail address. In Certain’s study, 82% of participants said they wish they captured more information about each individual lead at their events. The method of data collection is one issue. In collecting data at events, the largest group, 42%, said they rely on manual data entry through computers or tablets, followed by 31% who turned to business cards and sign-up sheets, and 27% who relied on electronic scanners.

For more on the Certain’s event leads study, see the DM News article.

 

 

Want E-mail Marketing Success? Here Are Some Basics

E-mail is a key part of most omnichannel marketing strategies, and AccuList USA supplies data and support for a growing list of e-mail marketing clients. Yet dodging spam filters and reeling in responses from crowded inboxes is an ongoing challenge. A recent Direct Marketing News article laid out some basic tips on how to get the most out of e-mail marketing:

Data Is Key to Deliverability, Targeting

As a data broker, AccuList USA naturally stresses that data matters. The DM News article listed data last among its tips, but we’ll put it first. Even the most well-crafted e-mail will end up in spam folders if delivered to an e-mail list with too many duplicates, outdated addresses, missing permission hygiene, spam traps, etc. Quality e-mail data is essential to deliverability, which means regular cleaning and updating of house lists, or carefully vetted rental lists (sponsored e-mails) for prospecting. Quality data is also key to the targeting that maximizes response, using segmentation and personalization to tailor offers and messaging to specific audiences and individuals.

Make Good First and Last Impressions

Once an e-mail lands in the inbox, the subject line, a brand’s first impression, impacts open rates.  While there are few absolute guidelines, be aware that 50-70 characters in length is the “sweet spot” for readability, per the article. In those few characters, the subject line needs to quickly convey an offer/value and tone that intrigue the audience. Beyond avoiding words and symbols likely to trigger spam filters, A/B testing is usually the best way to find which subject line leads to higher open and click rates, as the article advises. While focusing on a first impression, too many e-mail marketers forget the importance of a closing impression. For example, after gaining response and conversion, marketers can use transactional e-mails (e-mails acknowledging a purchase, donation, sign-up, etc.) to expand customer/donor value by offering a reward (discount on next purchase as an example), a loyalty program, a newsletter, social links and more.

Design With Mobile in Mind

When it comes to design, the key to success today is the ability to translate across desktop, tablet and mobile devices. Remember, research shows that more than two-thirds of consumers access e-mail through their smartphones! Other common general guidelines include formatting within standard dimensions and fonts, creating a layout with quick-scan logic and clear call to action, optimally sized images with alt text in case of blocking, and personalized or even dynamic content.

Embrace Social Media and Sociability

E-mail isn’t usually the only method for connecting with an audience, or necessarily the channel preference of all recipients. That’s why e-mails also should highlight social media buttons, invite readers to share content, or urge them to visit appropriate social pages and profiles, notes the article. Meanwhile, with personalization, humanization and authenticity as benchmarks of today’s marketing, e-mail marketers should avoid generic messaging and deliver content in a tone that speaks to the target audience yet remains in line with a consistent brand voice across channels.

For more detail, see the complete article at https://www.dmnews.com/channel-marketing/email/article/13034539/6-email-marketing-tips-to-stand-out-in-the-inbox